At Kinghills we take player safety seriously and are committed to promoting safer gambling and controlled play. Our aim is to give players clear tools and information so they can enjoy gambling within personal limits. We encourage customers to make informed decisions and to use the controls available on their account whenever they feel it is necessary to manage activity.
We place customer welfare at the centre of our approach. This means promoting transparency about risks, offering practical tools to control play, conducting proportionate account reviews where appropriate, and supporting customers who need to reduce or stop their gambling.
Players can use a range of account-based tools to tailor their experience and limit harm. These include:
Deposit limits let you cap how much money can be deposited to an account over a chosen period. We encourage setting conservative daily or weekly limits and adjusting them only after a cooling-off period. Limits can be increased or decreased via your account settings and may be subject to verification and waiting periods.
Loss limits are available for customers who want to restrict the amount they can lose over a set time frame. Applying a loss limit helps keep play within affordable boundaries and can be used alongside deposit limits for tighter control.
Time limits and session controls help manage the duration of play. Players can set automatic session time-outs and receive reminders about how long they have been playing. These features are useful for maintaining a healthy balance between gambling and other activities.
Self-exclusion is a voluntary measure to block access to an account for a defined period or permanently. When a customer chooses self-exclusion, the account is closed to further play for the selected period and support information is provided. Customers should consider seeking independent advice before lifting a long-term exclusion.
Warning signs can include chasing losses, increasing stakes to recover losses, borrowing to gamble, neglecting responsibilities, or spending more time gambling than intended. If you or someone you know shows these signs, it is advisable to act early and use available controls or seek help.
If you need extra support, professional organisations can provide confidential advice and treatment. In Great Britain these include GambleAware, GamCare and the GAMSTOP self‑exclusion scheme, as well as the National Gambling Helpline. Independent counselling and specialist support services are available across the UK. King Hills encourages anyone who is worried about their gambling to contact a recognised support organisation for guidance and help.
