Support is available to assist with questions, account-related issues, technical concerns or general feedback. The team can help with verification, deposits and withdrawals, troubleshooting and safer-gambling requests such as deposit limits or self-exclusion. Contact routes include live chat, email and telephone; responses aim to be prompt and helpful. The team also handles billing queries and data requests; for urgent account security enquiries use live chat or the dedicated support email below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat; typical email response within 1 working day) |
| General enquiries | [email protected] (general business and media enquiries) |
| Affiliate enquiries | [email protected] (affiliate programme team) |
| Telephone | +44 20 7946 0852 (Mon–Fri calls; priority for account security) |
| Working hours | Live chat 24/7; email Mon–Fri, 09:00–18:00 (email replies within 24–48 hours) |
Email is the preferred contact method for detailed requests, account-related issues or enquiries that require explanations or supporting documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details, including your account ID where applicable. Providing concise information and attachments up front helps avoid delays and ensures a faster, more accurate response.
Support enquiries are typically answered within one business day. Simple questions via live chat or email are usually resolved quickly; more complex issues—such as account verification, payment disputes or investigations—may require additional time while relevant teams review documentation. Where a longer delay is expected, the support team will provide updates and an estimated timeframe.
Users are invited to share feedback, suggestions or ideas for improving the website. All submissions are reviewed carefully and used to improve the service and user experience. Please use the site feedback form or support channels to send comments; clear, constructive input helps prioritise fixes, features and content updates, making the site safer, more usable and better tailored to player needs.
